- OVERVIEW AND INTRODUCTION
a. We are BRITLINGO Limited (Hereinafter referred to as "Britlingo Tutor” "we”, "our platform” and "us”), a company registered in the United Kingdom and operating in the United Kingdom.
We are a unique platform that allows our Users to select thoroughly vetted instructors who will cater for their learning needs taking into consideration their English proficiency.
- DEFINITIONS AND INTERPRETATIONS.
I. BritTutors- means BRITLINGO Limited, a company registered and located in the United Kingdom which can be contacted on our Contact Page.
II. Course or Courses - the subject area of tutoring offered by a Tutor.
III. English Placement Test - means a proficiency test taken by the student at signup which helps determine the English Proficiency Level of the Student.
IV. English Proficiency Level - is the level of English proficiency determined through our English Placement Test at registration which informs us of the students’ level of comfort to use the English language to make and communicate meaning in spoken and written contexts. This is to help inform Tutors of the level in which the Courses should be disseminated to facilitate understanding of the Course for the Student.
V. Dashboard - A page where registered Users can view details of their operations on our Platform.
VI. Our Content - includes those contents provided to Users by Us, which is related or connected to our services or activities on our Platform.
VII. Our Services - includes anything related and connected to Britlingo Tutor.
VIII. Payment - includes any monies paid to us by any User for the use of our Platform.
IX. Parent or Parents - includes the legal representative(s) or guardian(s) of Student(s) as defined in XV
X. Party - means either User as defined in 2(XVIII) or Britlingo Tutor as defined in 2(i).
XI. Parties - means both Users defined in 2(XVIII) and Britlingo Tutor as defined in 2(i).
XII. Platform - Includes all avenues in which our services can be accessed and used. This includes but is not limited to www.britlingotutor.com and www.britlingo.com , mobile applications, any of Our Services, etc.
XIII. Referral - link shared by existing User to an unregistered User directing them to register as a User on Britlingo Tutor.
XIV. Session or Sessions - includes any training or teaching activities between Students and Tutors. This includes but are not limited to teaching, chats, discussions and any form of communication.
XV. Student or Students - includes anyone using our Platform for learning activities or contacting a Tutor from our Platform.
XVII. Tutor - includes anyone using our Platform to offer teaching activities to Students.
XVIII. User or Users - any User of our Service including but not limited to Tutor, Students, Parents, or any person using our Services or Platform.
XIX. User Content - means any content provided by the persons who fall under the category in 2(XVIII) above.
XX. User settings - A page where Users can add or edit their personal information, change password and payment information.
XXI. Website or Platform www.britlingotutor.com and all of our services.
XXII. You - means the same thing as "User” as described in 2(m)
XXIII. Engagement Session - means the first Session a Tutor has with a Student
XXIV. Packages - means multiple hours offers from Tutors to Students. This is usually displayed on Tutors’ profiles.
Any reference to a statutory provision shall be construed as a reference to:
a. Any statutory modification or re-enactment thereof (whether before or after the date hereof) for the time being in force;
b. All statutory instruments or orders made pursuant thereto; and
c. Any statutory provisions of which that statutory provision is a re-enactment or modification.
g. Words denoting the singular shall include the plural and vice versa.
h. Words denoting persons shall include corporations, firms and organisations and vice versa.
i. Words denoting any gender shall include all genders.
a. Britlingo Tutor is an educational platform that allows Users (called Tutors) offer teaching services to other Users (called Students) in a way that takes into consideration the English proficiency of Students.
c. To ensure efficiency and well-disseminated education, we attempt to verify every Tutor listed on our page. However, we do not control and are not responsible for any information provided by any Tutor with the aim of such verification. We verify the Tutor based on the information provided to us. While we use good faith efforts to confirm that each Tutor on our Platform is a legitimate instructor, we are not able to provide any assurances regarding the trustworthiness of Tutors and the information they provide via our Platform. When interacting with other Users, you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you don’t know. Neither Britlingo Tutor nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any User of the Services. Britlingo Tutor, its affiliates and licensors will not be liable for any claim, injury or damage arising in connection with your use of Our Services
d. Britlingo Tutor expressly states that we do not endorse or make any representations or warranties regarding the reliability of the verification or Tutors.
e. Britlingo Tutor is only a platform bringing Tutors and Students together. It is the responsibility of Students to read the information on each Tutor’s page to make an informed personal decision on whether to engage/hire the Tutor or not. As a Student, you are responsible for making a decision regarding the suitability of the Tutor you engage for your needs.
f. Britlingo Tutor may or may not utilise third party agencies that perform, among other things, criminal background checks, sex offender registry checks, motor vehicle records checks, credit checks, and identification verifications. However, there is no obligation on Us to use these verification channels.
g. We reserve the discretion and right to terminate, monitor, suspend, delete or ban the Account of any User on our Platform. We have no obligation to give any reason or explanation for such action. We take these actions for the benefit of our Platform.
h. We may alter, suspend, or discontinue this Website or the Services in whole or in part, at any time and for any reason, without notice. You acknowledge that the Platform is an evolving one and that the form and nature of the Website or mobile applications, including the Services, may change from time to time without notice to you.
a. Users in the United Kingdom or the European Economic Area (EEA) must be 18 years old to use our Platform and services. For minors outside the EEA who are between the age of 13 and 18, the use of our Platform or any of our services must be through the use of an account owned and operated by a parent or legal guardian. The parent must also provide affirmative consent and supervise the use of their Account. Users are solely responsible for any use of their Account by a minor.
c. Users are obligated to provide accurate and complete information when registering an account on our Platform. They must also ensure that their Account is updated and accurate at all times. Each User is responsible for his/her Account. The confidentiality of your Account and its activities are your sole responsibility. Any suspicion of any unauthorised use of your Account should be reported to us immediately by sending an email to
email@example.com Britlingo Tutor is not liable for any loss or damages from any unauthorised use of a User’s Account by another person.
d. Each User hereby represents that they are not impersonating another person, being fraudulent, being offensive or violating another User’s right. Each User also obligates that the Username selected is not offensive and targeted at demeaning another User.
e. Users can delete their Account or the use of our Platform or any of our services by using the delete function in their User Dashboard or User Account Settings. Please note that deleting your Account does not delete your Content. We may need to keep certain Users’ contents for business reasons and legal compliance purposes. Please read our
g. Users must respect the rights of others, must not post wrong information, avoid unsolicited communications, engage in actions that are libellous, tortious, profane, obscene or invade another person’s privacy. Users must not defame, harass, abuse, threaten, spam or distribute viruses or any software/program that invades the privacy of any User, affects the proper functioning of any equipment or the use of our Platform by any User. Users must not use the Website to send junk email or "spam” to people who do not wish to receive email from you.
h. In no event shall any reference to any Tutor or Tutor teaching product or Service be construed as an approval or endorsement by Britlingo Tutor of that Tutor or of any product or Service provided by a third party. Likewise, a link (including without limitation external websites that are framed by the Services as well as any advertisements displayed in connection therewith) to any Tutor’s Platform does not imply that we endorse or accept any responsibility for the Content or use of such Tutor or his Platform. Britlingo Tutor does not endorse, warrant or guarantee any product or Service offered by any Tutor through an online discussion forum, teaching service or chat room accessible through this Platform and will not be a party to or in any way monitor any transaction involving such products or services. Users are responsible for exercising appropriate judgment and caution.
i. Users may not create more than two accounts(one as a Tutor and one as a Student) to access our Platform. You must not share your Login Credentials with any third party nor transfer your Account to any third party. Britlingo Tutor is not responsible for any loss or damage caused by, or expense incurred by you as a result of, your failure to safeguard your Login Credentials.
j. Users agree that they shall not rent, resell, or remarket their Account, or provide access to the Services to any third party. We are not responsible for losses or damage caused by your failure to safeguard your login and password.
k. Users will not be entitled to create a new account to access the Website if your Account is terminated by Britlingo Tutor.
l. Users agree that Britlingo Tutors’ total cumulative liability in connection with these Terms, the Website, the Software, the Services, the Content, or any listing or services whether in contract, tort, or otherwise, shall not exceed the amounts, if any, you paid in commissions to Britlingo Tutor for the Services in the then-prior three months.
n. Users must not engage in activities that are detrimental to our Platform or its functionality. Users shall not take actions to bypass our security measures or gain unauthorised access to our Content or any other User’s Content, reverse engineer or take apart any of our services or Platform.
o. Without limitation, the Services may not be used to solicit for any other business, Website or Service. Users may not solicit, advertise for, or contact in any form Users for employment, contracting, or any other purpose not related to the Service facilitated through Britlingo Tutor without express written permission from Britlingo Tutor. You may not use the Service to collect usernames and/or email addresses of Users by electronic or other means without the express prior written consent of Britlingo Tutor.
p. Users may not assign or transfer these Terms in whole or in part to any third party. These Terms shall bind to the benefit of the parties to these Terms and their respective successors, permitted transferees, and permitted assigns.
a. All Tutors must be truthful and transparent about the information provided on our Platform and on their profile. They must also be available to answer all questions and queries as asked by Students. Tutors must be willing, ready and available to back up the claims made on their profile.
b. A Tutor must contact Students only through our Platform. Any other means of communication is prohibited.
c. Promptly notify Students of obstacles and delays encountered in the performance of any Session.
d. Keep private all personal information received from Students either related to the teaching service or not.
e. Actively reply to correspondence from Students and engage with Students timeously.
f. Agrees that all Payments received with any Student contacted on Our Platform will be through our Platform and that he/she will not circumvent or manipulate our fee structure, the billing process, or fees owed to Us.
g. Tutors represent and warrant that for each provided Session, they have the right and are capable to provide services to use good faith efforts to provide Students with professional-quality tutoring experiences.
h. Tutors grant to Britlingo Tutor the right to view and distribute your profile and information and you acknowledge that your profile may be widely disseminated and viewed by large numbers of people; and that Britlingo Tutor may display advertisements on the Services in connection with your profile without any payment obligation to you.
j. Tutors agree that Britlingo Tutor holds no responsibility or liability for any delay or inability to access and use Payments at any specified time, and any consequences arising from such delay or inability. Tutors are responsible for ensuring that the information provided for processing withdrawal is accurate and complete. Withdrawals are paid after the relevant deductions as contained in our Financial Policy (Clause 8 ) has been made.
k. Must be willing to issue refunds to Students if you cannot deliver the Sessions as promised or Agreed.
a. Students agree that Services are provided for the purpose of facilitating learning, not cheating. You agree not to inquire about the hiring of or to hire Tutors to complete assignments, write papers, take quizzes or otherwise do work on your behalf. Further, you agree not to use Services for any purpose that violates the academic honesty policy or other conduct policies of your school, university, academic institution or workplace.
b. Please be aware that we do not guarantee the quality of sessions delivered, neither do we guarantee that it will satisfy its goals or be deemed satisfactory by you. Britlingo Tutor undertakes no duty to investigate the veracity of any information made by Tutors.
c. In order to make Payments to Tutors, Students will be required to provide information regarding their credit card or other payment methods. All Students represent and guarantee Britlingo Tutor that such information is true and that they are authorised to use the said Payment Method.
d. If you become aware of fraudulent use of your payment card to make a Payment on our Platform, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.
a. We are only a platform that brings Users together. We do not endorse any User Content, guarantee the quality of any session, investigate or guarantee the information provided by any User unless in our verification of the Tutor as stated in this Term of Use. It is the sole responsibility of Students to make informed decisions on the Tutor they use. Our help with design or drafting Tutor’s Content does not confer any liability on it, they are activities of the Tutor.
b. Britlingo Tutor from time to time may record videos of your lessons. This recording is intended solely for the purpose of ensuring the quality of Britlingo Tutor Services. Recordings will not be shared externally, used for individual targeting, or used for any sales, marketing, or other promotional purposes. By using Britlingo Tutor’s services, you agree and give consent for such recordings that are gratuitous, unsolicited, and without restriction. You agree that Britlingo Tutor may use these recordings without fiduciary, or other obligation, and without any additional compensation. You may opt out of any recordings of your lessons or request to remove any existing recordings by contacting us at firstname.lastname@example.org
c. Britlingo Tutor does not bear any liability and has no obligation to investigate, participate, or become involved in any dispute between Users.
g. In no event shall Britlingo Tutor be liable to any user of this Website or any other person or entity for any direct, indirect, special, incidental, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data, loss of use, or costs of obtaining substitute goods or services) arising out of the use, inability to use, unauthorised access to or use or misuse of the Website or any information contained thereon, whether based upon warranty, contract, tort (including negligence), or otherwise, even if has been advised of the possibility of such damages or losses.
h. Britlingo Tutor may offer or issue refunds with or without Tutors’ consent or consultation. We offer a limited refund system, under this system, refund will only be given as stated in our Financial Policy contained in Clause 8.
a. A Tutor’s Payment for Per Hour engagements is set as a per hour rate project using the per hour rate as stated on the Tutor’s profile at the time of the Per Hour Contract setup. Students agree to pay the Tutor based on the time spent, not on the real or perceived quality of any deliverables provided.
b. On agreeing to an hourly engagement, the Student must put in escrow the total Payment for the number of hours booked with the Tutor. The Student must also place a valid payment method on file. The Student hereby gives authorisation to Britlingo Tutor to charge the payment method for any additional hours that exceeds the number of hours booked and whose Payment was placed in escrow.
c. Tutors are advised to offer the first 30mins of the engagement session with a student free of charge to allow the Student assess the quality of the Session. However, this is not compulsory and is at the discretion of the Tutor
d. Money due to the Tutor as stated in the Tutor’s invoice must be released by the Student at least 5 days after the conclusion of the Session. If this is not done, Britlingo Tutor shall automatically release the Payment to the Tutor.
a. Britlingo Tutor allows Tutors to offer lumped hourly packages to Students. Students can purchase these packages. At the purchase of these packages, the package sum shall be placed in
b. At the end of each week, the Tutor is to invoice the total number of hours worked off the Package engagement to the Student for authorisation, if not authorised within three days, we will automatically make the Payment to the Tutor. Payment of the hours worked (which will be divided based on the package price and the hours promised in the package) shall be made to the Tutor
8.3 Britlingo Tutors’ Fees and Obligations.
a. Our Fees are divided into two categories which are a) Platform Fees; and; b) Miscellaneous Fees which are defined in clause b, and c respectively.
b. Platform Fees:- For all sessions on our Platform, we charge Tutors a percentage of 15% on the total Payment earned (per hour or per package sold) on our Platform. For hourly engagements, this platform fee shall reduce to 12% after a Tutor has sold 500 hours on Our Platform. Platform Fees are independent of the Transaction Fees and the Miscellaneous Fees. All Platform Fees are exclusive of VAT. Britlingo Tutor has the discretion to reduce the commission rate for individual tutors related to, but not limited to, incentives and rewards.
c. Miscellaneous Fees:- These include but are not limited to VAT, transfer fees, bank charges and all other charges related and connected to the keeping, management receiving and sending of the Payment. If there is any question or enquiry on miscellaneous fees, we advise that you contact your bank for more information.
d. All Payments earned by Tutors will be available on the Tutors’ payment page, which can be viewed on individual Tutor’s Dashboard. The Tutor can remit the Payments to his preferred payment method.
e. Any dispute on Payments should be forwarded to us by email to email@example.com . We will look at the correspondence between the parties and make a decision whether to release the Payment to the Tutor or refund the Student.
f. Britlingo Tutor is not a bank or any type of a financial institution, we do not provide any financial services or advice. Any payments made via our Platform are made solely for the purpose of Our services between students and Tutors. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law. The exchange rates provided on our Platform do not always reflect the real market situation for a specified date. Such exchange rates are provided for comparative and informational purposes only in order to help you get the best possible Services on our Website. In order to get the real exchange rates on a specific date, please, advise your bank or any other official financial institution.
8.4 Cancellation And Refunds Policy
a. Sessions can be cancelled any time up to five hours before the lesson is due to start and rescheduled thereafter or a refund can be requested and the money placed in escrow will be refunded to the Payment method used for Payment. Otherwise, you are liable to be charged the full amount for the scheduled Session, unless the Tutor agrees not to charge you after a formal discussion. We reserve the right for every Tutor to charge the cost of the Session that is cancelled less than five hours before its due time, without the possibility of this amount being refunded to the Student or transferred to other tutors.
b. For Package Engagements, Students can only cancel the entire package five hours before the engagement session (the first Session). After that, no other cancellation is allowed. Scheduled sessions (counting to hours inside the package) can be rescheduled but only three rescheduling is allowed.
c. Students can cancel/reschedule Sessions through your Britlingo Tutor Dashboard easily by clicking the corresponding button in ‘My lessons’ for the scheduled lesson anytime up to five hours before your lesson. You will be asked to provide a reason for cancellation, which, in most cases, will be forwarded to your Tutor.
d. Refunds are made back to the means of payment within seven to ten working days.
e. Users agree that Britlingo Tutor holds no responsibility for refunds that are outside the confines of this refund policy and on requests that are made outside the Refund Period.
f. Users agree that Britlingo Tutor reserves the right to terminate any User Accounts, and pursue any remedy available for any abuse of this Refund Policy
- Intellectual Property Matters.
a. Britlingo Tutors’ Intellectual Property – Our Content, Service, trademark and everything on our Platform are protected through various intellectual property laws including but not limited to copyright, patent, trademark and all other available protections under the Laws of England and Wales.
b. By using our Platform, you covenant that you will respect our intellectual property and not adapt it or create derivative works off our contents. We only grant you a limited, temporary, non-exclusive, non-transferable right to use and access our Content and our Users’ Content. You cannot and should not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt or copy any of the Content on our Platform unless you get written permission from us.
c. We have the right and discretion to limit or revoke this limited license to use.
d. Users’ Intellectual Property - Users grant a non-exclusive, global, no borders, perpetual, irrevocable, royalty-free, sublicensable, and transferable right to use of contents to Britlingo Tutor who can exercise, commercialise, and exploit the copyright, publicity, trademark, and database rights with respect to Users’ Content.
e. Britlingo Tutor is hereby granted the right to edit, amend, make changes, translate, format or even delete any Users’ Content at it deems necessary and appropriate.
f. Users’ covenants, represents and warrants that they have the right and licence to confer the rights in 9(d) and 9(e) on Britlingo Tutor. Users also warrant that they have not infringed on any third party’s (intellectual, privacy, human, proprietary, confidentiality or any other rights) rights.
g. Users further warrant that Britlingo Tutor is not required to obtain any license, consent, make any payment or obtain any permission from any third party to use any User’s Content on our Platform. User agrees that Britlingo Tutor does not have any liability from the use of any User content.
h. If there is any suspicion of infringement of your intellectual property right by another User, please do not hesitate to contact us immediately as this is very important to us. You can contact us at firstname.lastname@example.org.
i. Please note that we reserve the right and sole discretion on whether to delete, disable the Content infringing the intellectual property as alleged. We can also delete the Users’ Account and ban them from using our Service or Platform. However, this is also at our discretion.
j. If a Student disputes a credit card charge after the use of a Tutor and our Services and is refunded, which will subsequently lead to a chargeback to Britlingo Tutor. The Tutor must refund Britlingo Tutor the chargeback amount and other miscellaneous costs within 14 days of receiving a notice in writing from Britlingo Tutor. Failure to do this will allow Britlingo Tutor the right to exercise all legal rights available to him in this regard which includes but is not limited to legal action, deleting and suspension of Users’ Account, etc. For example, If the Payment is made through Stripe, disputed and is refunded to the Student by Stripe. If this chargeback occurs after Britlingo Tutor has already remitted the money to the Tutor, the Tutor shall refund Britlingo Tutor the chargeback amount and other miscellaneous fees within 14 days of receiving a notice in writing from Britlingo Tutor. The Student’s Account may be terminated after such chargeback
k. For any query or issue related and connected to refund or this Refund Policy, please send us an email at email@example.com
- Miscellaneous Provisions.
a. Unsolicited Idea - Users agree that all unsolicited comments and advice are non-confidential and non -proprietary. An irrevocable, worldwide, transferable and royalty-free license to use, exploit, distribute and display the unsolicited advice or communication is hereby granted to Britlingo Tutor.
b. Release from Liability for Site Outages - Users agree that Britlingo Tutor does not bear any liability from any loss of data, business opportunity or Content due to the scheduled maintenance, unplanned outages or malfunctioning of our Platform.
l. Indemnity - Users agree to indemnify and hold harmless Britlingo Tutor, its successors and assigns, from and against all losses, costs and other damage caused by the User, his/her profile or any activity that is related or connected to the use of our Platform.
n. Dispute Resolution - Notwithstanding the provisions of (o) for any and all grievances, disputes, claims, or controversies you may have against Britlingo Tutor ("Disputes”), before pursuing any dispute resolution avenue, you must first give us an opportunity to resolve the Dispute informally by sending an email to [insert email address] with the subject "Pre-Action Dispute Notice”. The Email should contain your name, your email address as registered on your Account (if you have no account, please state that), a detailed description of your grievance and claims and, a description of the specific relief you seek and how we can resolve this grievance. If we do not resolve the Dispute within sixty (60) days after receiving your Pre-Action Dispute Notice, then you may pursue resolution of the Dispute in accordance to (o).
p. Class Action Waiver - Users and Britlingo Tutor agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis. Neither the Users nor Britlingo Tutor will seek to have any dispute heard as a class action, a representative action, a collective action, or in any proceeding in which the User or Britlingo Tutor acts or proposes to act in a representative capacity. The User and Britlingo Tutor further agree that no proceeding will be joined, consolidated, or combined with another proceeding without the prior written consent of the User, Britlingo Tutor, and all parties to any such proceeding.
q. Warranty – Britlingo Tutor has no fiduciary duty to any User. Our Platform, services, Content, User Content, and any other related materials are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied. This no warranty includes but is not limited to implied warranties of merchantability, quality or fitness for a particular purpose, non-infringement or Course of performance. This no-warranty clause is exercisable to the fullest extent permissible by the law. The use of our Platform and services, including without limitation any services provided on any third-party platform, are entirely at your own risk.